Zoho Corporation has expanded the scope of Zia with the announcement of Zia Agents, Agent Studio and Agent Marketplace. Together, these solutions empower enterprises to access, build and distribute intelligent and autonomous digital agents across their organisations. Zoho and ManageEngine will now be previewing pre-built, task-specific Zia Agents, which will deploy across Zoho Corporation’s combined portfolio of over 100 products in the coming weeks, according to a statement from Zoho Corporation.
“The speed of disruption and quality of innovation we’re seeing in our industry right now has encouraged me to focus on my passion area, technology. I will devote more time to hands on technical work for the company, spearheading several deep R&D initiatives, beginning with Artificial Intelligence (AI),” said Sridhar Vembu, Co-Founder and Chief Scientist, Zoho Corporation, in the statement.
Further, the statement mentioned that Zoho Corporation’s in-house AI has evolved over the past decade from proactive to prescriptive to generative to agentic:
Zia: Launched in 2015, it is Zoho Corporation’s foundational AI, facilitating all intelligent and contextual actions across the company’s ecosystem of apps. Zia possesses a vast and diverse skillset. New skills are being implemented regularly to boost customer experience and drive productivity.
Ask Zia: Launched in 2018, it has developed into a system-wide conversational assistant that helps employees work smarter and accomplish tasks more effectively. For example, an account manager can review a report of customers at risk of churn, summarise the outcomes of each customer’s recent interactions, filter and summarise helpdesk tickets, analyse trends in their industry, and reach out to that customer for a meeting based on the employee’s upcoming travel schedule, without leaving the Ask Zia interface. It is powered by Zoho’s unified data platform, and will be contextually embedded across all applications.
Zia Agents: Today, Zoho Corporation has previewed some of the several dozens of pre-built Zia Agents that will be rolled out in the coming months, including an Account Manager Agent, SDR Agent, HR Agent, Customer Support Agent, IT Help Desk Agent and a SalesCoach Agent. For customers, partners and developers looking to create their own agents, Zoho is launching Zia Agent Studio, allowing them to build and deploy customised agents with inherited skillsets, which can then be distributed through Zoho’s Agent Marketplace.
Zia Agent Studio: Offering no-code and low-code experiences, it enables users to build autonomous agents with skills relevant to their specific needs. Zia Agent Studio users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models. These can be agents within a function (like an SDR agent or email support agent) or natively cross-functional agents (like an RFP agent or loan approval agent). They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will be deployable in any third-party application as well. Additionally, Zia Agents with complementary skillsets can be combined using Zia Agent Studio, creating a single agent capable of cross-functional work.
Agent Marketplace: Agents created using Zia Agent Studio can be published in the Agent Marketplace. Zoho Corporation will offer a pre-built roster of agents, while the company’s ecosystem of partners and developers can build and distribute specialised AI agents through the marketplace, which can be reused and instantly deployed by organisations.
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