Ishan Technologies has introduced Ishan CXConnect, its Contact Centre as a Service (CCaaS) platform, in collaboration with Oracle. Designed to enhance customer service experiences, the cloud-based solution ensures secure, scalable and high-performance communications for businesses.
Ishan CXConnect is powered by Oracle Enterprise Session Border Controller (E-SBC), delivering superior voice communications with advanced network security. With India’s CCaaS market rapidly growing, Ishan Technologies has tailored this service to meet evolving business demands. Features like ‘Click to Call’ allow seamless app-based customer interactions, while a robust cloud infrastructure ensures maximum uptime.
Pinkesh Kotecha, Chairman and Managing Director, Ishan Technologies, highlighted the growing demand for CCaaS in India, emphasising that Ishan CXConnect enables businesses to streamline operations, reduce costs and enhance cybersecurity.
By integrating Oracle’s E-SBC, Ishan CXConnect combines advanced voice capabilities with Ishan Technologies’s managed services, offering seamless CRM integration, real-time reporting and compliance-driven telephony solutions. The platform is hosted in Ishan’s data centres in Mumbai and Gandhinagar, with future expansion planned in Chennai.
Payam Sharifi, Senior Vice President, Oracle Communications, stated that the partnership brings together Oracle’s robust network security and Ishan’s expertise in cloud-based contact center management, ensuring secure and high-performance customer engagement solutions for enterprises.
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