Neysa has signed a strategic partnership with GreyLabs AI, a generative-AI–powered speech analytics platform specialising in the banking, financial services and insurance (BFSI) space.
The alliance aims to transform voice analytics in the BFSI industry by enabling institutions to analyse 100 percent of their voice interactions, thus elevating customer engagement, compliance oversight, and operational efficiency.
Under the agreement, Neysa will provide a secure, high-performance AI cloud infrastructure hosted domestically in India, ensuring enterprise-grade compliance, sentiment detection and actionable insights in line with regulatory mandates.
Given that over 90 percent of customer interactions in India’s BFSI domain occur via voice, yet manual audits usually cover under 1 percent of calls, the partnership addresses a significant gap in detecting insights and compliance anomalies.
Through their combined solution, banks and insurers can monitor every voice call for compliance and performance indicators, extract intelligence to improve conversion rates and reduce customer churn, and scale to accommodate spikes in interaction volumes while safeguarding data security.
GreyLabs AI’s offering extends beyond basic transcription to include predictive analytics, AI-generated sales scripts, and real-time agent guidance, turning conversations into proactive, insight-driven customer management.
Sharad Sanghi, Co-founder & CEO, Neysa, emphasised that voice has been an underutilized channel in BFSI. “Together with GreyLabs AI, we’re giving financial institutions the ability to transform every conversation into measurable business value, securely, at scale, and with insights that were invisible before.”
Aman Goel, Co-founder & CEO, GreyLabs AI, noted that “the industry doesn’t just need to record conversations, it needs intelligent systems that listen, learn, and act. With Neysa’s AI-native infrastructure, BFSI enterprises can now scale our Voice AI faster, deploy it securely, and unlock the kind of operational impact that moves the needle.”
Institutional leaders have welcomed the collaboration, hailing it as a shift in how voice channels are perceived, from underutilised assets to sources of quantifiable business value.
The joint solution is designed to integrate seamlessly with existing contact center and CRM systems, while operating entirely within Indian data boundaries to comply with RBI, SEBI and IRDA regulations.
By incorporating domain-specific AI models into Neysa’s Velocis platform, the offering becomes modular, elastic and secure. Neysa also reiterated its commitment to fostering an open ecosystem through collaborations with innovation firms, pursuing real business impact in AI adoption across BFSI enterprises, startups and institutions.
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