Zavo has unveiled its AI-powered Settlement Marketplace, a digital system designed to make loan settlements faster, transparent, and harassment-free at a time when India’s retail debt stress has surged to multi-trillion-rupee levels.
With over 100 million retail borrowers and NPAs hovering around Rs 5 lakh crore, loan defaults continue to rise amid slow, opaque, and lender-skewed settlement processes. Zavo’s new marketplace addresses this systemic gap by enabling borrowers to openly list overdue loans and receive instant counteroffers from lenders through a unified, AI-driven negotiation environment.
Built on behavioural repayment intent models trained on millions of EMI patterns, the platform helps lenders assess repayment willingness while ensuring borrowers receive fair, compliant settlement options. It replaces the fragmented mix of calls, agents, and offline negotiations with a structured, digital, and transparent workflow.
Kundan Shahi, Founder & CEO, Zavo, said, “Over 70 per cent of retail borrowers default due to life disruptions, not unwillingness to pay. Yet the current system exposes them to opaque demands and harassment. Our marketplace brings dignity, transparency, and fairness to the settlement process.”
Zavo has already processed Rs 1,100 crore worth of claims across 223 lenders, with 43 lenders participating in real-time bidding for overdue accounts. Every step, from offer to closure, is recorded on the platform, eliminating hidden charges and off-record negotiations.
The company plans to further expand lender participation, strengthen borrower protections, and introduce more AI-led features to make recoveries smoother, compliant, and consumer-friendly. In the long run, Zavo aims to build a nationwide ecosystem where borrowers facing temporary distress can resolve dues with dignity while lenders benefit from faster, data-backed recoveries.
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